Black Lab Fitness wanted to get in touch with previous customers to see if they could entice them back with a reminder of what they were missing and an offer. I segmented their list of 500 ex-members and produced three emails targeting people who had:
tried a class but not come back
been a monthly-paying member but lapsed
registered online for a class but not acted
Warm and friendly in tone but with a subtle reminder of the prospects original commitment to their health, these emails were a great success.
33% contact/take-up rate
Email 1 - Tried a class but didn’t return
Subject: We miss you – come back and see us for free!
We understand that life gets busy. Family, work and holidays all make it difficult to commit to your health and fitness goals.
Back in [MONTH], you took the first step to getting fitter and tried one of our classes, but we haven’t seen you since.
So, we’re reaching out to you with five free sessions worth £25.
Our friendly and experienced trainers are ready and waiting with:
constantly varied exercises so you’re never bored
functional fitness so you can take on whatever life throws at you
small class sizes and the trainer’s full support
a fun and friendly fitness community with events and socials
Group setting not for you? We also provide 121 services to help you achieve your goals. Contact me for more details.
Take up the offer
Whatever your original motivation for visiting us – to improve your health and fitness, lose or gain weight or be better at sport – come and give us another go. We’d love to see you again!
Just click here to book your five free sessions. You’ve got until 30th September to use them, so I’ll look forward to seeing you in the gym very soon.
Owner and Coach